Frequently Asked Questions



DELIVERY, PICKUP & NATIONWIDE SHIPPING

Why is our shipping price expensive?

Our handmade truffles are delicate and beautiful, and we use the best shipping
and handling practices to get them to you safely and right on time.

Shipping (for truffles only).

Our truffles are shipped from our kitchen in Williamsburg, Brooklyn via FedEx Ground, 2day, or
Overnight services, depending on your desired delivery date and location.

Local Delivery (for truffles, cakes, and catering orders).

Order truffles and cakes to be delivered locally at a time of your choosing in Manhattan and Brooklyn.
Simply checkout and select your delivery time slot! We delivery Mondays through Saturdays.
 

Pickup (for truffles, cakes, and catering orders).


Select your pickup time slot at checkout, and pickup your order from our kitchen at 630 Flushing Avenue - 8th floor.
Pickup hours are Monday through Saturday, 9am to 6pm.

Directions to Mini Melanie at 630 Flushing Avenue:
Enter the Pfizer building via Tomkins Avenue. Turn into the large parking lot and enter via the main entrance
(you'll see logos of all the businesses on the left wall, right when you enter so you'll know you're in the right place).
Walk past the security desk and bear left toward the passenger elevators. Take the elevator to the 8th floor.
At the 8th floor, turn right and walk down the hallway, then make your first left - Our kitchen is on the righthand side.


It takes one business day for orders to be processed and shipped.
Orders are only shipped Monday to Wednesday to avoid weekend overlays
and to protect the quality of our hand-crafted truffles.



If you need your order delivered by a specific date, please email
info@minimelanie.com

with your order number in the subject line and we will do our best to accommodate you.



DELIVERY or SHIPPING to a company, office building, or apartment building,
MUST INCLUDE a suite number, floor number, or apartment number,
AS WELL AS
a phone number of recipient to call if necessary.


Mini Melanie will not be held responsible for delivery delays due to insufficient or
incorrect shipping information provided by customers.


We apologize but unfortunately we cannot ship to any PO Boxes/APO addresses.



FREQUENTLY ASKED QUESTIONS


Suggested serving size for truffles:

4 to 5 truffles if our truffles are the main dessert
2 to 3 truffles if other desserts are being served


Truffle packaging:

Our truffles are packaged in clear plastic boxes which keeps them safe and fresh.

Freshness and Storage:

Mini Melanie truffles stay fresh and delicious for up to one week when stored in the refrigerator.
Store in the freezer for up to three weeks.
We suggest you take your truffles out of the freezer 20 - 30 minutes prior to serving to defrost.

 

Serving size for cakes:

3'' Mini Cakes are 3 layer high cakes which fit in the palm of your hand and serve 2 to 4
6'' Cakes are 5 layers high and serve approximately 8
8'' Cakes are 5 layers high and serve approximately 16
10'' cakes are 5 layers high and serve approximately 30
12'' cakes are 5 layers high and serve approximately 45
We offer larger circular cakes for celebrations as well as sheet cakes - and wedding cakes!
Email info@minimelanie.com with your inquiry.

 

Cake Packaging:

Mini Cakes come on a 4'' copper cake board within a 4'' cube box. 
6'' and 8'' cakes come on a sturdy gold cake board within a 10'' x 10'' x 5'' box.
10'' cakes come on a sturdy foil board within a 12'' x 12'' x 5'' box.
12'' cakes come on a sturdy foil board within a 14'' x 14'' x 5'' box.

 

Freshness and Storage:

Mini Melanie cakes stay fresh and delicious for up to three days when stored in the refrigerator overnight.
Store in the freezer for up to three weeks, wrapped twice in plastic wrap.
We suggest you take your cake out of the freezer and place in the refrigerator one day prior to serving to defrost.

 

Do you have a cancellation policy?

We do! It’ll typically depend on the specific order, but this is our general policy

Cancellation two days before an order - 25%
Cancellation one day before an order - 50%
Cancellation the day of an order - 75-100%