Frequently Asked Questions



DELIVERY, PICKUP, and NATIONWIDE SHIPPING

Why does our shipping price seem more expensive than for other baked goods?

Our handmade truffles are delicate and beautiful, and we use the best shipping
and handling practices to get them to you safely and on time.

Shipping (for truffles only).

Our truffles are shipped from our kitchen in Williamsburg, Brooklyn via FedEx Ground, 2-day, or
overnight services, depending on your desired delivery date and location. We ship in styrofoam-insulated boxes with ice packs and bubble wrap to ensure that your truffles arrive safely.

Local Delivery (for truffles, cakes, and catering orders).

We deliver Monday through Saturday in NYC and the tri-state area through local delivery partners. Give us your address and we will provide a delivery quote. We require a doorman or a receptionist, if not the customer, to receive delivery packages.

Pickup (for truffles, cakes, and catering orders).

We're not a retail shop, but we accept pickup orders in advance at
our production kitchen in Brooklyn. Pickups generally occur within two hour windows. Please be on time for your appointment and keep your phone handy, should we need to reach you. 

Directions to Mini Melanie at 630 Flushing Avenue:
Enter the Pfizer building via Tompkins Avenue. Turn into the large parking lot and enter via the main entrance
(you'll see logos of all the businesses on the left wall, right when you enter so you'll know you're in the right place).
Walk past the security desk and bear left toward the passenger elevators. Take the elevator to the 8th floor.
At the 8th floor, turn right and walk down the hallway, then make your first left - Our kitchen is on the righthand side.

 

Do you need your order delivered by a specific date?

Contact us with your order number in the subject line and we will do our best to accommodate you.


Mini Melanie will not be held responsible for delivery delays due to insufficient or
incorrect shipping information provided by customers.


We apologize but unfortunately we cannot ship to any PO Boxes/APO addresses.



FREQUENTLY ASKED QUESTIONS


Suggested serving size for truffles:

4 to 5 truffles if our truffles are the main dessert
2 to 3 truffles if other desserts are being served

Truffle packaging:

Our truffles are packaged in deluxe gift boxes which keeps them safe and fresh. Recipients often keep the box after they've enjoyed the truffles - it's that cute!

Freshness and Storage:

Mini Melanie truffles stay fresh and delicious for up to one week when stored in the refrigerator.
Store in the freezer for up to three weeks.
We suggest you take your truffles out of the freezer 20 - 30 minutes prior to serving to defrost.

 

Serving size for cakes:

3'' Mini Cakes are 3 layer high cakes which fit in the palm of your hand and serve 2 to 4
6'' Cakes are 5 layers high and serve approximately 8
8'' Cakes are 5 layers high and serve approximately 16
10'' cakes are 5 layers high and serve approximately 30
12'' cakes are 5 layers high and serve approximately 45
We offer larger circular cakes for celebrations as well as sheet cakes - and wedding cakes!
Email info@minimelanie.com with your inquiry.

 

Cake Packaging:

Mini Cakes come on a 4'' copper cake board within a 4'' cube box. 
6'' and 8'' cakes come on a sturdy gold cake board within a 10'' x 10'' x 5'' box.
10'' cakes come on a sturdy foil board within a 12'' x 12'' x 5'' box.
12'' cakes come on a sturdy foil board within a 14'' x 14'' x 5'' box.

 

Freshness and Storage:

Mini Melanie cakes stay fresh and delicious for up to three days when stored in the refrigerator overnight.
Store in the freezer for up to three weeks, wrapped twice in plastic wrap.
We suggest you take your cake out of the freezer and place in the refrigerator one day prior to serving to defrost.

Cancellation policy:

It depends on the specific order, but we do not have an official policy. Our general guidelines are:

Cancellation one week before an order - 100% refund
Cancellation three days before an order - 50% refund
Cancellation one day before an order - 25% refund
We do accept cancellations the day of an order, but unfortunately we cannot offer refunds.