• Mini Melanie ships nationwide using FedEx ground and express.
• The options available at checkout will vary by the product selected and the location that we are shipping to.

• Orders are shipped Monday through Thursday. We do not ship nationwide on Fridays or holidays.
• Orders are generally not delivered on Saturdays or Sundays.
• Orders placed by 2pm EST will ship on the same date, if the order is placed on a Monday, Tuesday, Wednesday, or Thursday.

• We offer delivery in NYC, Westchester, and Long Island. We can provide a delivery quote with a zip code.
• Please place your delivery request by email (info@minimelanie.com) or phone (646-681-4747).

Mini Melanie will issue a refund on orders cancelled seven business days prior to the delivery date. The request for a refund must be placed over email, to info@minimelanie.com with the subject line: Order Refund - xxx order #. Mini Melanie will fulfill a refund within 10 business days. There is a $25 administrative fee to process your refund. Custom orders may not be subject to a full refund and will be refunded at the discretion of Mini Melanie, as per materials procured for the custom order.

We take the utmost care in shipping our products, so that the chocolate arrives to you in beautiful condition. All of our orders are packed by our shipping specialists and include frozen ice packs and temperature controlled insulation to ensure outside conditions will not impact the shipment. The insulation is environmentally-friendly and produced from recycled water bottles, and the ice packs can be reused.

Mini Melanie is not responsible for delays in transit caused by package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the discretion of the individual delivery person and is therefore entirely outside our control.

Mini Melanie does not require a signature for the delivery of most of its packages. Mini Melanie is not responsible for packages that require a signature but are not delivered because no one is home to sign.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $17 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package.

There are no returns, refunds or cancellations allowed on any orders that have shipped.

All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.

Yes! We can definitely do that for you. During the checkout process, simply select "Future Delivery Date" and specify your desired date of delivery.

We do not support multiple shipping addresses at this time, but we are full-service. If you are interested in Drop Shipping Services for 10 or more addresses, we are happy to take care of all the details for you. Contact us for details.

Mini Melanie will issue a refund on orders cancelled seven business days prior to the delivery date. The request for a refund must be placed over email, to info@minimelanie.com with the subject line: Order Refund - xxx order #. Mini Melanie will fulfill a refund within 10 business days. There is a $25 administrative fee to process your refund. Custom orders may not be subject to a full refund and will be refunded at the discretion of Mini Melanie, as per materials procured for the custom order.

We offer pickup at our kitchen located at 630 Flushing Avenue, 5th Floor. Pickup orders must be placed ahead by email (info@minimelanie.com) or phone (646-681-4747).

We are passionate about your experience with our brand and products. Your order will arrive in excellent condition, containing the elegant packaging and quality chocolate customers expect from us. If, for any reason, you are not completely satisfied, simply contact us (please link) and our customer service team will rapidly attend to your issue.

Yes, we do offer single piece bulk orders with a purchase minimum. Price per piece varies by piece. Contact us and a member of our team will contact you with additional information.

We can provide samples for custom work. The fee ranges based on the request and begins at $60.

We offer a range of custom options for all of our desserts. To begin chatting with us about your custom requests, email (info@minimelanie.com) or phone (646-681-4747).

We do! Please contact us and a member from our team will reach out to you about our wholesale menu and terms of use. We are also listed on Faire.

Our commissary kitchen and packaging warehouse is located at 630 Flushing Avenue in Brooklyn, New York. It’s a large commercial building and our studio is on the 5th floor. All visits are by appointment only. You can call us (646.681.4747) to pick up an order. Pickup windows are Monday to Friday, 9am to 3pm.

We offer virtual baking classes for all occasions with DIY kits shipped in time for the classes.

Yes, we are always exploring opportunities to build new partnerships to serve the interests of our community and clients --- and have built long-term relationships with organizations whose missions and service efforts are aligned with our company values. Contact us and a member of our team will get back to you.

For speaking, media, a virtual class inquiry, or other partnership opportunities, please contact us and a member of our team will get back to you.